Front desk and housekeeping, in step.
Speed up check-ins, coordinate housekeeping and give every guest a personal welcome, from one connected system.
Front desk operations
Shorter queues at the desk, faster room turnover behind it.
Front desk and housekeeping share the same live room status, so nobody waits on a phone call to know a room is ready.
Express check-in and check-out
Check guests in quickly with details pre-filled from the reservation. Room assignment, key cards and welcome printing in one flow, and check-out with instant billing reconciliation.
Self check-in kiosks
Offer contactless check-in. Guests scan their confirmation, verify identity, choose room preferences and receive digital keys, easing the desk at peak times.
Housekeeping status board
See clean, dirty, inspected and out-of-order rooms in real time. Housekeepers update status from their phones, and the desk sees it instantly.
Guest personalisation
Track preferences, special requests and stay history. VIP status, loyalty tier and past feedback appear automatically for every arrival.
Housekeeping workflow
How a room goes from checkout to ready.
01
Morning assignments
The housekeeping manager assigns rooms by checkout schedule and priority. Staff get their lists on mobile.
02
Room cleaning
Staff mark rooms in progress, see special requests on mobile and report maintenance issues instantly.
03
Quality inspection
A supervisor inspects with a mobile checklist and marks the room clean and ready. The desk sees it immediately.
04
Room assignment
The desk assigns clean rooms to arriving guests, and status changes to occupied on check-in.
Operational benefits
- Faster check-ins with pre-filled guest data
- Quicker room turnover with live housekeeping status
- Happier guests with personalised service
- Contactless options for safety and convenience
See it running for your hotel.
A walkthrough of InnHouse PMS using your room types and rates.