Support & training
We set it up, train your team and stay for launch.
From the first configuration to long after go-live, InnHouse supports your team so every employee can use the system with confidence.
Rollout
Four phases from setup to steady running.
Every implementation follows the same plan, so you know what happens and when.
Phase 1
Setup
Rooms, outlets, menus, items and user roles configured.
- Kickoff to understand your property and current processes
- Room types, rates and packages
- Outlets, menus and items for POS
- User accounts and roles
- OTA, payment gateway and LHDN e-Invoice connections
- Data migration from your current system
Phase 2
Staff training
Hands-on sessions for front desk, every outlet and the kitchen.
- Role-specific sessions, on site or remote
- Practice in a test environment before launch
- Workflow checks against how your team works
- Time to raise questions and concerns
Phase 3
Go-live
On-site support during launch.
- The system goes live with real bookings and sales
- Our team on site to help in real time
- Operations monitored closely through launch
- Issues resolved as they come up
Phase 4
Follow-up
Troubleshooting, refresher training and fine-tuning.
- Regular check-ins with your team
- Adjustments based on early feedback
- Refresher and advanced feature training
- Ongoing performance reviews
What's included
Support that doesn't end at go-live.
Dedicated implementation manager
One person who owns your setup, from kickoff to go-live.
Technical support
Support by phone, email and chat during business hours (Monday to Friday, 9am to 6pm MYT), answered within our agreed response times, with priority for critical issues and remote troubleshooting.
Training for every role
Tailored sessions for managers, front desk, housekeeping, outlets and kitchen, plus video tutorials.
Knowledge base
Step-by-step guides, FAQs and best practices, kept up to date as features change.
Ongoing success
Check-ins with your success manager, feature guidance and improvement recommendations.
System health checks
Regular checks on the health of your system.
Training programmes
Training that matches how your team learns.
Initial training
- Management overview
- Front desk operations
- Housekeeping
- Billing and reporting
- POS for outlets and kitchen
Ongoing training
- New staff onboarding
- Advanced feature workshops
- Refresher sessions
- New feature updates
Planning a switch to InnHouse?
We'll walk you through the rollout plan for your property.