Your Success Is Our Priority
Innhouse provides comprehensive support to ensure smooth implementation, effective training, and ongoing success with our platform.
Comprehensive Training
Tailored training programs for all staff levels. On-site or remote sessions. Video tutorials and documentation. Hands-on practice environment. Role-specific training modules.
Implementation Support
Dedicated implementation manager. Property setup and configuration. Data migration assistance. OTA connection setup. System testing and validation.
24/7 Technical Support
Round-the-clock support via phone, email, and chat. Priority response for critical issues. Remote assistance for troubleshooting. Regular system health checks.
Knowledge Base
Extensive documentation library. Step-by-step guides. Video tutorials. FAQ section. Best practices and tips. Regular content updates.
Go-Live Support
On-site support during launch week. Extended hours during transition. Real-time assistance for your team. Issue resolution and troubleshooting. Performance monitoring.
Ongoing Success
Regular check-ins with your success manager. Training refreshers for new staff. Feature adoption guidance. Performance optimization reviews. Continuous improvement recommendations.
Implementation Timeline
Discovery & Planning (Week 1)
Kickoff meeting to understand your property. Review current processes. Configure system settings. Create implementation plan.
Setup & Configuration (Week 2)
Room and rate setup. User account creation. OTA integration. Payment gateway configuration. Template customization.
Training & Testing (Week 3)
Staff training sessions. Practice in test environment. Process workflow validation. Address questions and concerns.
Go-Live & Support (Week 4)
System goes live with real bookings. On-site or remote support available. Monitor operations closely. Provide immediate assistance as needed.
Follow-Up & Optimization (Week 5+)
Regular check-ins with your team. Performance review and optimization. Advanced feature training. Continuous support and improvements.
Training Programs
We offer multiple training formats to match your team's needs and learning styles:
Initial Training
- • Management overview session
- • Front desk operations training
- • Housekeeping module training
- • Billing and reporting training
Ongoing Training
- • New staff onboarding
- • Advanced features workshops
- • Refresher sessions
- • Feature update training